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Terms & Conditions
The Deadline Department - Terms & Conditions
Effective Date: 01/24/2026
Welcome to The Deadline Department. By accessing this website, purchasing services, scheduling an appointment, or submitting documents, you agree to these Terms & Conditions.
These Terms apply to all services provided by The Deadline Department, including (but not limited to) IRS notice support, CP2000 response assistance, audits, payment plan assistance, and Notice Triage services.
1) Services Provided (Remote Only)
The Deadline Department provides professional tax resolution and IRS notice support services 100% remotely. We do not provide in-person services.
Services may include:
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IRS notice response support
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CP2000 assistance
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Audit support
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Payment plan guidance
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Document review and preparation
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Written guidance and/or response drafting
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Client communication and case planning
2) Client Responsibilities (Self-Upload Required)
Clients are responsible for providing complete and accurate information and uploading all requested documents.
Self-Upload only: Clients must upload documents using the Company's approved method (portal/link/email as directed).
If you do not provide requested documents in a timely manner, your service may be delayed, paused, or closed out without refund.
3) No Legal Advice
The Deadline Department provides tax-related professional services and support. We are not a law firm, and nothing on this site or in our services should be considered legal advice.
4) Notice Triage Service ($149)
Notice Triage is a fixed-fee service that includes:
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A scheduled appointment/call
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Review of documents uploaded by the client
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Initial analysis and recommended next steps
When Work Begins (Notice Triage)
Work begins once your uploaded documents have been reviewed, even if your appointment call has not happened yet.
5) Scheduling & Rescheduling Policy
Notice Triage Rescheduling
Clients may reschedule a Notice Triage appointment one (1) time.
Reschedules must be requested before the appointment time.
After the one allowed reschedule is used, the appointment will be considered final.
No-Show / Late Arrival
If you miss your scheduled appointment, arrive significantly late, or are not prepared with required information, your service may be delayed or considered completed at our discretion. Refunds are not guaranteed for missed appointments.
6) Payments & Refund Policy
All services are priced as fixed-fee services and require payment before work is performed unless otherwise stated in writing.
Refund Window
No services are refundable after 24 hours from purchase.
Work Product / Work Start
Once work begins, time is spent and work product may be created. For this reason, all payments are generally non-refundable after work begins.
For Notice Triage specifically:
Work begins when document review starts (even if the call has not occurred yet).
Non-Refundable Fees
The following are non-refundable once work begins or after 24 hours (whichever occurs first):
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Notice Triage fees
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IRS notice response services
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CP2000 assistance
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Audit support
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Payment plan services
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Any document review, preparation, or written response work.
7) Scope of Services & Additional Fees
Your service package covers only the services described in your selected package or written agreement.
Additional work outside the selected package may require:
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An upgraded package
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An additional fixed-fee charge
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A new service agreement
8) No Guarantee of Results
IRS cases depend on the facts, deadlines, documentation, and IRS decisions. The Deadline Department cannot guarantee outcomes including (but not limited to):
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Penalties removed
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Balances reduced
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Audits closed
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Refunds issued
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A specific result from the IRS
You agree that you are purchasing professional assistance, not guaranteed results.
9) Deadlines & Client Cooperation
IRS deadlines are strict. While we work to help clients respond timely, it is the client's responsibility to:
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Provide documents quickly
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Communicate promptly
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Inform us of deadlines immediately
Delays caused by missing documents or lack of client response may prevent completion of services before the IRS deadline.
10) Communication
Clients may communicate through approved methods such as email, portal messaging, or scheduled calls.
We do not provide 24/7 availability. Response times vary based on workload and business hours.
11) Chargebacks & Payment Disputes
Clients agree to contact us first to resolve billing concerns.
Filing a chargeback for services already performed may result in:
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Suspension of services
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Account restriction
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The need for additional documentation showing work completed
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Collections and/or legal remedies where permitted
12) Limitation of Liability
To the fullest extent permitted by law, The Deadline Department is not liable for indirect, incidental, special, or consequential damages arising from your use of our services or website.
13) Updates to These Terms
We may update these Terms & Conditions at any time. Updates become effective once posted on our website.
14) Contact Information
if you have questions about these Terms & Conditions, contact us: